Customer Service Specialist
Gonzales, CA Gonzales, CA Full-time Full-time $65,000 - $67,600 a year $65,000 - $67,600 a year 14 hours ago 14 hours ago 14 hours ago Purpose of Position:
Assist sales team with order entry, credit entry, and other administrative tasks as needed.
Perform customers service related tasks; answering phones, addressing inquires, providing product and service updates by communicating with customers (internal and external).
Ideal candidate will have enthusiastic attitude, be an active listener, problem solver and detail-oriented.
achieving revenue and margin goals and objectives.
In this role, the incumbent will require to give the company a dominant presence within the sales area.
The individual will also collaborate with other departments to promote company's product line and ensure continued satisfaction and success.
This is a hybrid position, between FOB sales and outside business development and account management.
Constant interaction with buyers daily, as well as Category Managers, Directors and VPs of Produce.
Accountabilities:
Point of contact for designated accounts, serving as an advocate for customer needs to drive success, while supporting our customers and partners in their efforts.
Collaborate closely and effectively with Operations and Sales teams to ensure alignment with customer needs and business operations.
Identifies risk and consults with customers to recommend best course of action for impending issues.
Communicates related issues to Sales Team Post and enter sales orders, and maintain spreadsheet in system.
Verify invoice pricing and confirm order shipments.
Acts as primary point of contact to process customer credits, deductions, pricing issues, etc into the appropriate systems Research and reconcile customer/sales team claims and account information.
Assist with order rejections, and resolution of claim approval process.
Handle heavy e-mail, fax and call volume.
Weekend coverage might be required based on company needs.
Review all credit memos requiring approval before submission to Account Receivables Assist as needed with trouble files, R&A, Balance Dues, and Past Dues are settled within the Company's time guidelines.
Assist sales team with order entry, credit entry, and other administrative tasks as needed.
Some off-hour accessibility to sales representative to address customer needs Assist with accounts and provide some backup capacity to handle accounts when shorthanded Provide best in class customer experience that exhibit highest standards of professionalism Generate department reports as needed.
Complete administrative duties as required Other related duties and/or special projects as assigned.
Minimum Skills Required:
BA/BS degree preferred Minimum of 2 years of experience preferred in fresh produce sales office Experience working with retailers, foodservice distributors, and wholesalers Relationship management skills Excellent written and verbal communication skills Strong technical skills, including demonstrated proficiencies in Excel.
JDE and SAP a plus Ability to interact with and adapt to different personalities and work styles Ability to balance customers' needs with the financial well-being of the Company.
Ability to work independently within the guidelines provided Strong Attention to details Ability to work well under pressure and time constraints Ability to track down data from internal sources in a professional but persistent manner Please note:
This position does not qualify for relocation expenses.
- DEL MONTE FRESH PRODUCE IS AN EEO/AA/V/H.
Estimated Salary: $20 to $28 per hour based on qualifications.
Assist sales team with order entry, credit entry, and other administrative tasks as needed.
Perform customers service related tasks; answering phones, addressing inquires, providing product and service updates by communicating with customers (internal and external).
Ideal candidate will have enthusiastic attitude, be an active listener, problem solver and detail-oriented.
achieving revenue and margin goals and objectives.
In this role, the incumbent will require to give the company a dominant presence within the sales area.
The individual will also collaborate with other departments to promote company's product line and ensure continued satisfaction and success.
This is a hybrid position, between FOB sales and outside business development and account management.
Constant interaction with buyers daily, as well as Category Managers, Directors and VPs of Produce.
Accountabilities:
Point of contact for designated accounts, serving as an advocate for customer needs to drive success, while supporting our customers and partners in their efforts.
Collaborate closely and effectively with Operations and Sales teams to ensure alignment with customer needs and business operations.
Identifies risk and consults with customers to recommend best course of action for impending issues.
Communicates related issues to Sales Team Post and enter sales orders, and maintain spreadsheet in system.
Verify invoice pricing and confirm order shipments.
Acts as primary point of contact to process customer credits, deductions, pricing issues, etc into the appropriate systems Research and reconcile customer/sales team claims and account information.
Assist with order rejections, and resolution of claim approval process.
Handle heavy e-mail, fax and call volume.
Weekend coverage might be required based on company needs.
Review all credit memos requiring approval before submission to Account Receivables Assist as needed with trouble files, R&A, Balance Dues, and Past Dues are settled within the Company's time guidelines.
Assist sales team with order entry, credit entry, and other administrative tasks as needed.
Some off-hour accessibility to sales representative to address customer needs Assist with accounts and provide some backup capacity to handle accounts when shorthanded Provide best in class customer experience that exhibit highest standards of professionalism Generate department reports as needed.
Complete administrative duties as required Other related duties and/or special projects as assigned.
Minimum Skills Required:
BA/BS degree preferred Minimum of 2 years of experience preferred in fresh produce sales office Experience working with retailers, foodservice distributors, and wholesalers Relationship management skills Excellent written and verbal communication skills Strong technical skills, including demonstrated proficiencies in Excel.
JDE and SAP a plus Ability to interact with and adapt to different personalities and work styles Ability to balance customers' needs with the financial well-being of the Company.
Ability to work independently within the guidelines provided Strong Attention to details Ability to work well under pressure and time constraints Ability to track down data from internal sources in a professional but persistent manner Please note:
This position does not qualify for relocation expenses.
- DEL MONTE FRESH PRODUCE IS AN EEO/AA/V/H.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
